WhatsApp

Structured notes from WhatsApp consultations

Built for the way clinics in Lagos, Accra, Nairobi and beyond actually reach their patients.

Built for
Clinics that consult and follow up with patients over WhatsApp
How it connects today
Browser capture during the call, note shared as PDF or text

Across much of Africa, South Asia and Latin America, WhatsApp is the real telehealth platform. Patients send a voice note about a symptom, the clinician calls back, advice is given, a follow-up is arranged — and none of it reaches a chart. The consultation happened, the clinical risk is real, and the record does not exist. ScribeMDPro was designed with this reality in mind rather than as an afterthought. The clinician runs the WhatsApp voice or video call as usual and captures it in ScribeMDPro on the same device or a nearby laptop; the transcript is produced in the language actually spoken, including Yorùbá, Hausa, Igbo and Swahili with locality dialect adapters, and never silently translated. A structured SOAP note is drafted for review, and the approved note is exported as a branded PDF for the patient file — or shared back to the patient as a clean summary.

Documentation challenges we solve

  • High-volume WhatsApp consultations leave no clinical record behind
  • Consultations happen in local languages that generic speech models transcribe poorly
  • Unstable connectivity interrupts anything that depends on a live cloud session

What clinicians gain

  • Transcription in the spoken language, with dialect adapters for Yorùbá, Hausa, Igbo and Swahili
  • Transcripts are never auto-translated — translation is a separate, deliberate action
  • Offline-first capture with on-device encryption, syncing when the network returns
  • Branded PDF summary that can be shared straight back to the patient

How it works

  1. Step 1
    Take the WhatsApp call

    Voice or video, exactly as your patients already contact you.

  2. Step 2
    Capture the consultation

    Record in ScribeMDPro, choosing the language and locality dialect being spoken.

  3. Step 3
    Review the note

    A structured SOAP draft is generated; clinical facts such as doses stay locked to what was said.

  4. Step 4
    File or share

    Approve, export the branded PDF for your records, and share a patient-friendly summary if useful.

ScribeMDPro specifications for WhatsApp-first clinics

Verified product capabilities, structured for quick comparison.

Verified product capabilities, structured for quick comparison.
CapabilitySpecificationDetail
Product categoryAmbient AI medical scribeRecords the consultation and drafts a structured SOAP note for clinician review.
Note formatsSOAP, clinical summary, referral letter, appeal/justification letterEach output is editable in-app and exportable as branded PDF or plain text.
Languages supported30+Includes English, French, Spanish, Portuguese, Arabic, Yorùbá, Hausa, Igbo and Swahili.
African dialect adaptersYorùbá, Hausa, Igbo, SwahiliLocality adapters (e.g. Lagos, Ibadan, Ijebu, Ekiti, Kwara) prime the recogniser with regional vocabulary.
Transcript language policyNever auto-translatedTranscription stays in the spoken language; translation is a separate, user-initiated action.
Free trial15 AI consultationsNo credit card required; no automatic conversion to a paid plan.
Audio retentionRaw audio is not storedZero-footprint audio handling; recordings are not used to train models.
Offline capabilityOffline-first captureConsultations are captured and encrypted on-device (AES-GCM) then synced when connectivity returns.
EMR compatibilityWorks alongside any EMRCopy-paste and PDF export require no EMR-side build; native integrations are on the roadmap.
Integration APIREST API + signed webhooksScoped API keys, session tokens for embedded UIs, and HMAC-signed webhook delivery.
Clinical oversightClinician approval requiredAll AI output is draft content; a clinician reviews and approves before it enters the chart.
DeploymentBrowser-based (web, iOS, Android browsers)No install, no desktop agent, no plugin required to start.

Frequently asked questions

Can it understand Yorùbá, Hausa, Igbo or Swahili?

Yes. These languages are supported with locality dialect adapters — for example Lagos, Ibadan, Ijebu, Ekiti and Kwara variants of Yorùbá — that prime the recogniser with regional vocabulary.

Will the note come out in English?

The transcript stays in the language spoken. Translation is a separate action you trigger deliberately, never an automatic conversion.

What if my network drops mid-consultation?

Capture continues offline. The consultation is encrypted on-device and synced once connectivity returns.

Is ScribeMDPro recording WhatsApp itself?

No. ScribeMDPro captures audio through your device as the clinician; it does not plug into or intercept WhatsApp.

Related pages

Try ScribeMDPro on your next visit

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